This is an age-old discussion or should I say debate. As a business owner, I understand the cost of time, money, and effort it takes to provide a product or offer a service. No one wants to work for free or feel unappreciated. I oftentimes think some consumers or customers forget that the cost of having a retail store/ salon has a high overhead so when they are charged extra for being late, or wanting an additional service they have a hard time understanding the added cost. On the flip side as a consumer/ customer do not penny-pinch me to death, adding on for minor things like this is spirit airlines. If I pay top dollar for a service or product I expect you to start on time and have an overall luxury experience.
Recently I have seen several posts regarding nail technicians charging in the hundreds for a service, which I am not mad at, at all. However, if I am paying that fee, I need top-notch service, professionalism, and a clean environment (or a house call). Here are a few tips for both parties to understand going forward…
Consumers:
- Know the cost of your service before you sit down or agree.
- Do your research on their work, their salon, the environment before getting there.
- Ask questions if you know you are interested in various services / add ons etc, do not assume they have time or it's the same price.
- Be on time and be considerate of their time, please communicate if you are running late or need to cancel.
Service Provider:
- Please start on time or communicate in advance if running late
- Allocate enough time for you to take a break, eat, etc...
- Do not over-exert yourself, adding too many clients in one day, eventually not giving the same energy/time/effort to each customer. Remember they are paying top dollar and should be given the same amount of effort.
- If increase on price, notify in advance with the reasons outlined clear & simple
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